Need today: real service

Despite high pledges from various ministers in the newly re-structured government under PM Pushpa Kamal Dahal, the real time service to the people is missing. At the grass-root level people have not been able to find any difference in delivery of public services at present as compared to the past. Delay, red tapeism, and administrative hurdles in government offices appear not to have felt the presence of active fresh ministers with determination to make a difference in the day to day administration from day one. Hard realities of officialdom may have stood in their scheme to reform. Political instability may also have played role in it. Actually the moment the federal government changed its political alliance, the effect of the same was felt in all seven provinces. Change in alliance and the accompanying change in administrative structure at the central, provincial and local level usually affects the way public service is delivered. The same has adverse impact on development activities and works on infrastructure. The chain effect of the change at the federal level actually is felt in all sectors. Robust administrative efforts should be made for not allowing such change result in the chaos or irregularity of public service delivery. In modern digital era in which most government offices are equipped with the latest versions of Information Communication Technology, public service delivery should have been more smooth and more efficient than in earlier times when manual work was a dominating way of working in office. Most of the online connectivities of government offices are either out of date or of limited power or nonfunctional. As a result of this, people suffer a lot, most of the time they are kept in service just as a matter of demonstration or simply decoration.